Is Cash App displaying a “refunded” status, but you still don’t see any money in your balance? Check out this guide to learn what to do.
If Cash App Says Refunded But No Money credited to your account: 1. Wait for a few days as the refund takes 1-3 business days to appear in your Cash App balance 2. Contact the Cash App support team via chat, phone, mail, and social media support and enquire about it.
Read on for a full tutorial.
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How Long Do Refunds Take on Cash App?
For merchant refunds, it can take up to 10 days for the refunded amount to appear in your Cash App balance.
In most cases, refunded payments should show up in your Cash App wallet right away if they were sent from your Cash App balance or bank account.
However, if you used a credit card to make the transaction, the refund will be sent to your credit card, not your Cash App balance. This should take no more than 5 business days. Also, the refund may be sent to the card if the funds came from a debit card but it can’t be returned to your Cash App balance for some reason.
Things are much easier in the case of Cash App to Cash App payments. In most scenarios, the refund for a Cash App to Cash App payment is processed instantly. In less common situations, the process could take 1-3 business days.
What to Do If You Don’t Receive Your Cash App Refund
If 10 business days have passed and you still didn’t get your refund, your best bet is to contact the Cash App support team. Cash App offers customers chat, phone, mail, and social media support.
The fastest way is to simply tap on your profile icon in Cash App, and under support, choose “Start a Chat” to chat with a customer service representative.
You may first see automated messages from the ChatBot since your query could be present in Cash App’s database. But if it doesn’t help, all you have to do is ask for further assistance, and a person will handle it.
How to Request a Refund in Cash App
Refunds are pretty common in Cash App. For example, if you’ve bought something from a merchant that uses Cash App and had to return it for some reason, the merchant will issue you a refund through Cash App.
Most merchants do that on their own, but sometimes, they might forget. Some merchants can also be too stubborn with refunds and won’t really put in the effort to refund you unless you actually keep asking for it.
To request a refund on Cash App, follow these steps:
- Open Cash App on your phone
- Under the activity tab, search for the payment you want to get a refund for and select it
- Click on the 3 dots at the top right corner of the app and choose a refund
- Tap on “ok” to complete the refund request
Will Cash App Refund Money If Scammed?
Yes. If a fraudulent payment is being processed, Cash App will cancel it so that you don’t get charged. In that case, the refund should reflect in your Cash App balance right away.
In some situations, the refund may take up to 3 business days. You can contact Cash App’s support to inquire about your refund status.
What Is Cash App’s Return Policy?
Cash App’s return policy for Cash by Cash App items states that returns are accepted within 30 days from the day of delivery.
If you bought a Cash by Cash App item and decided to return it, you must request a return during that period.
In the return request, you need to specify your order number, contact info, and the items you want to return. The request should be handled within 24 hours.
The items must be unwashed for apparel items with all the original tags attached.
It’s also worth noting that Cash by Cash App items aren’t eligible for exchanges. So, if you want to replace your purchased item with a new one, simply return the item and buy the other one.
Final Words
Refunds on Cash App may take a few days to process. They can also be sent to your debit or credit card.
If you wait more than 10 days and the refund isn’t there yet, simply contact Cash App support to inquire about it.
As long as Cash App says the refund is successful, there’s nothing to worry about.