Why is Cash App Not Sending Code to Email? 5 Troubleshooting Fix Guide

Wondering why you’re not receiving your Cash App email confirmation code? Read on to find out. 

If you don’t receive your Cash App confirmation code within 10 minutes, tap “Send code again”. Check if you entered the correct phone number and re-enter your number if necessaryCheck your spam or junk folder for a code sent to your email address.

Check your Internet Connection, Email was filtered, and Update your Email App.

If nothing else works, Contact Cash App support.

With Cash App, email confirmations are integral. Whether you’re trying to change your password, update your card info, or attempt to cash out, you’ll need an email confirmation to complete the process. Moreover, Cash App will send you an email confirmation code when you’re logging in to your account. 

However, sometimes, these confirmation code emails never make their way to your inbox, which can be understandably frustrating. 

We’re going to discuss why this might happen, along with how you can possibly fix the issue. So without further ado, let’s delve straight in.

cash app not sending confirmation code to email

Why is Cash App Not Sending Confirmation Code to Email?

There could be plenty of reasons why you’re not receiving Cash App email confirmations. The most common causes include:

  1. Poor internet connection
  2. Disabled email notifications
  3. Wrong email address
  4. Redirected emails
  5. Server errors
  6. Old email application version 
  7. Old Cash App version
  8. Device malfunctions

How to Fix Cash App Code Not Sending Error?

To help you sort things out, we’ve prepared a troubleshooting guide for why you’re not receiving Cash App email verification codes.

1. Internet Issues

The reason you’re not receiving your code may be a bad internet connection. If you’re not connected to a stable internet, your request may never reach the Cash App servers, to begin with. 

This is actually one of the most straightforward issues you can get, and fixing it is fairly simple. First, check that your device is connected to fast, stable internet, and try once more. Additionally, you can try switching from mobile data to Wi-Fi and the other way around. 

If you’re using mobile data, you might want to be in a place where the signal is strong, like outdoors on a balcony or a roof.

You can also try turning airplane mode on and then off again. This reconnects your phone to the internet from scratch, so that might help.

If the issue is still not fixed, you may need to contact your internet service provider.

2. Email Issues

Check That Email Notifications Are Activated

You may not be receiving your verification code because you have the email notification settings disabled. Check your app to ensure you’ve allowed email notifications. 

To activate email notifications on Cash App:

  1. Find the profile icon on your app’s home screen. 
  2. Tap “Notifications.”
  3. Check the box next to your email address. 

Confirm Email Address

The reason you can’t find your verification code may be that you’re checking the wrong email address. Double-check to verify which email you’re using for your Cash App account, and be sure to check that email for the code. 

Also, make sure to check the email address you entered for any typos.

Check Folders Other Than Inbox

Sometimes, emails can accidentally be archived, marked as spam, or sent directly to junk. Check all your email folders, not just your inbox, to make sure your verification code email hasn’t lost its way. 

Check Your Email Settings 

Email apps may have filter options that filter out/delete certain messages. So ensure in your email settings that the Cash App email addresses aren’t blocked or emails sent from them set to directly skip your inbox.

Check Whether Your Email Application Is Updated 

Email applications need to be regularly updated. So check whether your email application is running the latest version. If not, go to the App Store or Google Play to update it. 

Contact Your Email Service Provider 

If the issue still persists at this point, you can try to contact your email service provider to look into the problem. Sometimes, email servers crash or malfunction, so check to see if that’s the case. 

3. Cash App Issues

Check Whether Your App Is Updated 

If your Cash App is outdated, it won’t perform the way it’s supposed to. Additionally, app updates include bug fixes that improve your overall user experience. So always make sure your Cash App is up to date.

Check If App Servers Are Down

It could be that the issue is that Cash App servers are down, so you can always contact the Cash App support team to check with them if that’s indeed the case. 

4. Device Issues

Restart Your Device

The reason why Cash App notification emails aren’t reaching your email might be that your phone has crashed. Try rebooting it and check whether this helps.

Try a Different Device

If all else fails, you can always try a different device to log in to your email.

5. Verification Method Issue

If you’ve tried all of the above and you still can’t get the notification email to arrive in your inbox, consider trying a different method to log in/sign up to Cash App, like using your phone number instead of email.

If you would like to get notifications from Cash App via alternative methods, you can turn these on the same way you did with email notifications, but instead of checking the email box, you’ll check the push notification or phone number box.

Also, for push notifications, you can turn these on from your mobile settings, so try these as well if you have turned them on from the app but you’re still not receiving any notifications as they could be blocked from the mobile settings themselves.

In the end, do remember that sometimes emails can take a while to be delivered, so make sure you wait for 5-10 min before suspecting and attempting to troubleshoot any of the above problems.

Bottom Line

There could be several reasons why you’re not receiving your confirmation codes via email, and we’ve provided a comprehensive troubleshooting guide to help you get to the bottom of it. 

However, if you still can’t diagnose the problem to start with, it’s always a good idea to contact Cash App support, and they’ll help you understand what’s going on and how to fix it.

Laurens Yarpei

Hi! I'm Laurens Yarpei, your go-to fintech expert with a passion for Cash App. Over the past 7 years, I've explored every nook and cranny of this digital finance platform, and now I'm here to share my insider knowledge with you. On my blog, you'll find tips, tricks, and insights to help you conquer Cash App. Find me at Linkedin, Twitter, Facebook, Pinterest.

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